Return and Refund Policy
At Junovu, we prioritize your satisfaction and aim to offer a seamless experience with our products. Our commitment to quality and customer service is reflected in our generous return and refund policy. Here are the details:
Return Policy
Time Frame
Customers have up to 60 days from the date the order was placed to return their purchase. We believe in the quality and efficacy of our products and want to give you ample time to experience the benefits.
Condition of the Product
We accept returns of both opened and unopened products. Our goal is to offer you a risk-free trial, allowing you to return opened products if you are not satisfied with your purchase.
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Gift Returns
Gift items are not eligible for return or refund to ensure fairness and prevent misuse of our policy.
Refund Process
Initiating a Return
To initiate a return, please reach out to our customer service team at hello@junovu.com, providing your order number and the details of the product you would like to return. Our team will guide you through the next steps.
Shipping
Customers are responsible for covering the shipping costs associated with returning items. Please note, shipping costs are non-refundable.
Processing Your Refund
Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within a specified number of days.
Questions?
For any questions or concerns about our return and refund policy, feel free to contact us at hello@junovu.com. We are here to assist you every step of the way.